Privacy Policy

PRIVACY AND COOKIES

General

Optima Law Solicitors (“We”) are committed to protecting and respecting your privacy. This policy (together with our Legal Notice) sets out the basis on which any information (including personal data) we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you
We may collect and process the following information about you:

  • Information that you provide by filling in forms on our website.
  • If you contact us, we may keep a record of that correspondence.
  • Details of your visits to our site including traffic data, location data, communication data and the resources that you access.

This information may include: 

  • Basic personal details such as your name, address, e-mail address, telephone number, date of birth or age, gender, marital status;
  • Additional information such as details of your car, your home, your household, your health, or your travel arrangements;
  • Information about family members including minors for the purpose of Personal Injury and Medical Negligence Claims, Immigration and Family matters or any particular instructions given by you;
  • Sensitive personal information such as health information (for example medical records, existing conditions, family or personal history in relation to some conditions) or disclosures about criminal convictions. We will always be clear to explain when and why we need this information and the purposes for which we will use it in relation to your claim or services provided by us;
  • Information about your nationality, immigration status, employment, including salary;
  • National Insurance Number, Passport details, Driving licence number;
  • Your chosen marketing preferences.

If you notify us by e-mail or other written communication that any of the information which we hold about you is incorrect or misleading, we will take prompt action to correct or amend the information. You may do this by sending an e-mail to Gurpal Hundal at g.hundal@optimalawsolicitors.co.uk.
We undertake to keep information about you confidential and in a way which does not enable you to be identified from the information displayed on our site.

Where we store your personal data

Uses of personal information

Uses of personal information for marketing

Cookies

Data Protection Officer

All information you provide to us is stored on our secure servers located in UK and Europe. However, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of the information you transmit to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. No personal data you provide to us is transferred to, or stored at, a destination outside the European Economic Area.

Managing your marketing preferences

We may:

• Provide you with updates on Optima Law Solicitors Limited products and services via marketing tailored to you, (e.g. online advertising, social media communications), or by direct marketing (e.g. phone, e-mail, text, post); and
• We will always give you the opportunity to ‘opt out’ of direct marketing when you complete a registration with us, or receive any email, text or other direct marketing communication.

If you do not want us to use your personal data in this way, please you notify us by e-mail on g.hundal@optimalawsolicitors.co.uk or other written communication

We use personal data held about you in the following ways:

• To provide you with information about services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. We may contact you about these by email, post or telephone.
• To carry out our obligations arising from any contracts entered into between you and us.
• In order to comply with our legal obligations;
• For establishing, exercising or defending your legal claim.
• To notify you about changes to our services.

How we use information to help you

We may use information to:
• Assess and advise you on your legal claim;
• Conduct any court or tribunal proceedings on your behalf;
• Deal with complaints.

If you do not want us to use your personal data in this way, please you notify us by e-mail on g.hundal@optimalawsolicitors.co.uk or other written communication

We may also use your information for research or statistical purposes, including to analyse how people use our Websites, view our products, respond to our advertising and to improve our understanding of what customers need.

We may use your information for training purposes, to improve our services and their delivery, for example by recording telephone calls.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and internal analysis. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

A cookie is an alphanumeric identifier which asks permission to be placed on your hard drive through your web browser when you visit our website. Once you agree (or your browser agrees automatically if you have set it up in that way) it enables our own system to recognise you when you visit our website to track the pages you looked at while visiting our website. As a result of viewing this website some information may become stored upon your computer.

This information may be in the form of a ‘cookie’ or similar files which may help us in many ways, for instance to improve the content of the website or to improve the matching of users interests or preferences. We only use this information for statistical analysis purposes and then the data is removed from the system.

If you do not want a cookie to be stored in your computer, most internet browsers have functions to erase cookies from the computer’s hard drive or to block all cookies or to receive a warning before a cookie is stored although you acknowledge that declining them may prevent you from being able to use our website properly or at all. You are welcome to use such facilities to prevent the installation of a cookie, but by accessing our website you consent to Optima Law Solicitors use of any information gathered for the purposes mentioned above. To remove cookies from your web browser or to obtain further details on cookies including information on persistent and session cookies please go to www.allaboutcookies.org/manage-cookies

Data Protection Officer: Gurpal Hundal

Optima Law Solicitors Limited
Regal Court
42-44 High Street
Slough
SL1 1EL

g.hundal@optimalawsolicitors.co.uk

For any questions or concerns relating to this Privacy Notice or our data protection practices, or to make a subject access request, please use the address above.

Disclosure of information

Your consent

Access to information

Changes to our Privacy Policy

We may share your information with the following recipients:

• Experts (for the purposes of obtaining evidence to support your claim);
• Medical agencies (for the purposes of obtaining your medical notes and/or a medical report);
• Courts and tribunals;
• Barristers;
• Government Agencies and Authorities;
• Mediators and/or Arbitrators;
• Investigation agents and/or online tracing and investigation databases;
• Any appointed marketing agency or another authorised third party agency to enable them to seek feedback from you on the service provided by us that you have consented to;
• Authorised third party providers in the event of a business continuity incident.

Your information may be disclosed when we believe in good faith that the disclosure is:
required by law;

• To protect the safety of our employees, the public;
• Required to comply with a judicial proceeding, court order or legal process; or
in the event of a merger, asset sale, or other related transaction; or
• for the prevention or detection of crime (including fraud).

We may share your information with regulatory bodies in the UK or if applicable, overseas, as well as with other insurance companies (directly or via shared databases) to prevent and detect fraud.

We may disclose your personal data to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation or to enforce the terms of our Legal Notice

The purposes and processing of your personal data and information will comply with all applicable data protection regulations, including the UK Data Protection legislation, and with our obligation to adequately protect and secure your personal information. By providing your personal information to Optima Law Solicitors Limited you consent to the process of your information as per our Privacy Policy.

By submitting your personal information, you consent to the use of that information as set out in this policy. If you provide us with sensitive information (such as your racial background or state of health) for any other purpose, you expressly consent to our using that information for the purpose given as well as for equal opportunities monitoring.

How to find out what information we hold about you

You have the right to request a copy of all the personal information we hold about you in a Subject Access Request. To do this, send your request by writing or sending an email to the Data Protection Officer using the details given in this Privacy Policy. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Your rights

• Under data protection legislation you may have certain rights relating to your information that Optima Law Solicitors Limited processes:
• The right to be informed
• The right of access
• The right to rectification
• The right to erase
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

If the request is manifestly unfounded or excessive, i.e. repetitive, we may charge a reasonable fee or refuse to respond.

How long we’ll keep the information

We will keep the personal information you provide for as long as it is reasonable and necessary for the purpose of the processing. If we open a file and you become our client, the personal information will be kept in our line with the statutory obligations.

We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements. You should regularly check this Privacy Policy for updates. If there will be any significant changes made to the use of your personal information in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website.

Questions and comments regarding this privacy policy should be addressed to g.hundal@optimalawsolicitors.co.uk